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Ticket questions

Buying tickets

Who sells tickets for NZ SEO Conf. 2027?

Tickets are sold through Ticket Tailor, our ticketing provider, using the booking form on this page. NZ SEO Conf. is run by SMN Events Limited, the company behind Search Marketing Network.

How much are tickets?
  • Early Bird: $525 + booking fee + GST
  • General Admission: $655 + booking fee + GST

Each order also has a transaction fee of 2.75% + 30c. All prices are in New Zealand dollars, and you'll see the full breakdown in the Ticket Tailor checkout before you pay.

When does Early Bird end?

Early Bird tickets are limited and available until they sell out. Once they're gone, General Admission pricing applies.

What does my ticket include?

Your ticket covers everything you need for both days:

  • Two full days. Entry to both days of NZ SEO Conf.
  • Every talk and workshop included.
  • Topics pitched at your level. SEO and AI search topics covered at a level that suits you.
  • International and local speakers. Hear from experts from New Zealand and overseas sharing what they know.
  • Fully catered, both days. Tea and coffee on arrival, morning tea, lunch and afternoon tea.
    • Fresh and local. Made by the Christchurch Town Hall's own kitchen from locally sourced Canterbury produce.
    • Looked after. Let us know your dietary requirements when you book and we'll make sure you're looked after.
Can I buy tickets for my team?

Yes. Choose the number of tickets you need, and the form will ask for each attendee’s details: name, email, company or trading name, city, country, role, SEO experience and dietary requirements. Each person gets their own ticket and name badge.

Are there group discounts?

We may be able to offer partnership rates or discounts for some groups and organisations, but we can't guarantee them. If you're interested, email conference@smn.nz before you book.

Can I pay by bank transfer?

Bank transfer is available when you buy two or more tickets, up to 21 days before the conference. For a single ticket, or after that date, payment is by card only.

To pay by bank transfer:

  1. Book your tickets through our Ticket Tailor checkout and choose bank transfer as your payment method.
  2. You'll receive our bank account details and payment instructions. Use your order number and business name as the payment reference.
  3. Payment is due within 7 days of booking. Your tickets are issued straight away, and your order shows as pending until we confirm your payment has arrived.
  4. To pay in another currency, email conference@smn.nz after booking. We'll agree a fixed amount and exchange rate with you, and paying that amount settles your order.

Your price is locked in when you book, as long as you pay within 7 days of booking. So if you book at the Early Bird price, you keep it even if Early Bird sells out before your payment arrives.

If you cancel, we'll refund you by bank transfer, less booking and transaction fees. For refunds to overseas accounts, exchange rates and bank charges may change the amount you receive.

Will I get a receipt for my employer?

Yes. Ticket Tailor emails you an invoice with your order confirmation, showing our GST number and the GST you've paid.

What happens if tickets sell out?

If tickets sell out, we may release more. Join the waitlist through the Ticket Tailor booking form on this page and we'll let you know if more become available.

Why do you ask about role and SEO experience?

So we can plan the workshops and group people by what they need. Your answers are only used to plan the conference.

Dietary and accessibility

I'm booking for a colleague and don't know their dietary requirements. What should I do?

Choose "Not sure yet, I'll let you know" when you book, then email their requirements to conference@smn.nz once you have them. If we haven't heard by three weeks before the conference, we'll get in touch. If we still haven't received them 5 working days before the conference, we'll assume there are no dietary requirements or allergies.

What if my dietary requirements change?

Email conference@smn.nz with your order number and your updated requirements. We need any changes at least 5 working days before the conference to pass them on to the venue. After that, we'll do our best but can't guarantee we can accommodate them.

I have accessibility requirements. How do I let you know?

Add them in the accessibility question when booking, or email conference@smn.nz if you'd rather discuss them privately.

After you book

Where are my tickets?

Ticket Tailor emails your tickets and order confirmation as soon as you book. If you can't find them, check your spam folder, or use Manage tickets to have them sent again.

How do I manage my booking?

Go to Manage tickets and enter the email address you booked with. Ticket Tailor will send you a secure link to view your order, resend your tickets or cancel.

Can I change an attendee's details?

Yes. Email conference@smn.nz with your order number and the changes, and we'll update them for you.

What do I need to bring on the day?

Your ticket's QR code. You'll find it in your Ticket Tailor confirmation email or the PDF ticket that comes with it, and you can show it on your phone or printed. If you can't find your ticket, bring photo ID and we'll find you on the attendee list. You can also resend your tickets anytime through Manage tickets.

Refunds, cancellations and transfers

What's your refund policy?

Full refunds, excluding booking and transaction fees, are available up to 28 days before the conference. After that, tickets are non-refundable, but you can transfer your ticket to a colleague.

How do I cancel and get a refund?

Up to 28 days before the conference, you can cancel your whole order yourself through Manage tickets. Card refunds go back to the card you paid with. If you paid by bank transfer, email conference@smn.nz to cancel.

I only need to cancel some of the tickets in my order. What do I do?

Ticket Tailor only lets you cancel a whole order yourself. To cancel some tickets, email conference@smn.nz with your order number before the 28-day cut-off.

I can't make it. Can someone else go instead?

Yes, at any time. Email conference@smn.nz with your order number and the new attendee's name, email, company or trading name, city and any dietary requirements, and we'll update the ticket.

What happens if the conference is postponed or cancelled?

If we postpone, your ticket carries over to the new date, or you can ask for a full refund if the new date doesn't suit. If we cancel, you'll receive a full refund, including booking and transaction fees.

Your information

Will I receive emails from you?

Yes. When you book, you agree to receive emails from Search Marketing Network about NZ SEO Conf. and our future events. Every email has an unsubscribe link.

Will there be photos at the conference?

Yes. Photos and video will be taken on the day and may be used to promote future events. If you'd prefer not to appear, let us know at registration.

How do you use my information?

Read our privacy policy for what we collect and why, and our terms for the full ticket conditions.